Return and Refund Policy

We may accept returns and provide a full refund in the following situations:

• Wrong Product Delivered: If the customer receives a product different from what was ordered.
• Damaged Shipment or Lost Package: If the shipment is lost or received in a damaged condition.

  Mandatory: In the damanged shipment, customers must provide recordings and/or pictures of the received packet or the packet opening process.

• Non-Serviceable Address: If the delivery address (including any alternate address provided) is not serviceable by our shipping partners.

We will not accept returns or process refunds in the following situations:

• Customer Changes Mind: If the customer receives the correct product in good condition as per the order but later decides they do not want it.
• Fraudulent Transactions: Any fraudulent transactions detected during the purchase process.
• Ongoing Disputes: If there is an ongoing dispute regarding the order, the refund will not be processed until the dispute is resolved.

All return and refund requests must be sent to Info@jaivikvistara.in from the registered email ID along with the correct order details.

Requests without proper order details will not be entertained.

Any changes to these policies will be updated only on our website.

Customers are advised to regularly check the website for any policy updates.

We will not communicate policy changes via calls or emails.

All policies are subject to change without prior intimation and are at the sole discretion of M/S Jaivik Vistara management.